When the unexpected happens, the last thing you need is the stress of navigating an insurance claim on your own. At SmartCover Insurance Solutions, we act as your advocate from start to finish, making sure the process is smooth, fair and fast.
When the unexpected happens, the last thing you need is the stress of navigating an insurance claim on your own. At SmartCover Insurance Solutions, we act as your advocate from start to finish, making sure the process is smooth, fair and fast.
First point of contact – Call us directly when an incident occurs. We’ll guide you on what to do straight away and what information you need to gather.
Lodging your claim – We’ll prepare and submit the claim to the insurer on your behalf, ensuring the details are accurate and complete
Communication with insurers – We handle all correspondence, saving you the back-and-forth and making sure your case is properly represented.
Progress updates – We’ll keep you informed every step of the way, so you always know where things stand
Resolution & follow-up – Whether your claim is accepted, declined, or requires negotiation, we’ll work to achieve the best possible outcome for you.
We cut through the jargon and make the process simple.
You deal with a person who knows your policy inside and out, not a call centre.
We chase the insurer so you don’t have to.
We’re on your side – our priority is getting the right result for you.
To lodge a claim online simply complete the details below and we will be in contact shortly.
If you have an urgent situation, please call Camille on: 0474 148 057
When the unexpected happens, stay safe and follow these simple steps. Keep this guide handy for quick reference.
Call 000 if there’s an emergency (fire, accident, injury, crime in progress).
Ensure you and others are out of danger before worrying about property.
If safe to do so, take steps to minimise loss (e.g. turn off water mains, cover exposed areas, secure your property).
Gather Information
Take photos or video of the damage, scene, or stolen items.
Collect details of any third parties involved (drivers, witnesses, police report numbers, etc.).
For theft, vandalism, or accidents, report to the police and obtain a report or reference number.
For workplace or business incidents, follow any legal reporting requirements.
Call SmartCover Insurance Solutions as soon as possible.
We’ll lodge your claim, liaise with the insurer, and guide you through the next steps.
Tip: Save our number in your phone so we’re only one call away when you need us.
